IP telephony for online stores, telephone sales: ideal solutions and useful features

Telephone communications play an important role in the business processes of modern online stores. Organizing a high-quality telephone sales system, call processing, and fast service are effective solutions for retaining customers and increasing loyalty to your online business. At the same time, IP telephony can significantly improve service quality and reduce costs.

IP telephony is a convenient way to communicate using the Internet. This solution provides maximum functionality at the lowest price. To connect IP telephony, you just need to follow a few simple steps: choose a provider and a tariff plan. The provider connects your business and completes the full setup of the service within one to two days. The work is done remotely.

Modern and reliable IP telephony: features for your online business.

Modern IP telephony, virtual PBX from trusted providers of such services, has many useful features and capabilities:

Connection of multi-channel numbers. This solution allows customers to quickly contact you, even if calls are made simultaneously. This will increase traffic and sales on your resource.
Call recording. You will never forget what customers have said or ordered. This will reduce the risk of incorrect order acceptance by the operator. IP telephony from KUB provides this opportunity. With its help, you will never forget the size, color, or type of product ordered by the customer. Mistakes are eliminated with this feature.
CallBack. This option allows the buyer to leave their number, and you will call them back yourself. This way, the customer does not spend their own money on communication.
Missed call control. Each such call means lost customers and sales, losses from advertising, because if a potential buyer did not reach you, they are unlikely to return. This feature allows you to effectively and conveniently control all missed calls by number and employee. The system automatically deletes missed numbers that managers have already called and received a response from the customer.
Service quality control. This affects both sales volume and customer attitudes toward your online business. With this option, you can listen to recordings of managers’ calls to analyze the details of the conversation and identify mistakes. This way, you can increase customer loyalty by keeping them satisfied.

IP telephony from Cube Host opens up a host of other features, including voice greeting recording, statistics, analytics, CRM integration, call distribution, the ability to receive calls from anywhere in the world, and much more.

Advantages of IP telephony

IP telephony offers many advantages:

affordability — installation and use are more cost-effective and cheaper than traditional telephony;
High-quality communication — data transmission is automatically cleaned of noise and extraneous sounds.
Quick implementation — technically, IP telephony is an easy option, as you don’t need to buy expensive equipment or wait in line at the telephone company.
Quick expansion of the telephone network — this is convenient if your business is growing rapidly.
access and the ability to stay connected from anywhere in the world;
high level of security thanks to the use of special data encryption technology.

To connect IP telephony to your online store, you can use the professional services of KUB. Just give us a call or order the service online.